Outsourced IT Support in London – The 5 Most Frequently Asked Questions

For anyone who is contemplating outsourcing your THAT Support or perhaps moving to a different IT Support Organization you might find the answers to 5 most Regularly Asked Questions (FAQ’s) useful. IT Support

1. How much does indeed an IT Support agreement cost?

This question comes up by many companies, but was recently asked of us by an SEO company based between Clerkenwell and London Town. 

Depending after their requirements and size our clients generally have monthly THIS Support contract of? two hundred and fifty to? 2, 500. This kind of includes all IT Support, system changes, emergency onsite support, all security software (anti-spyware, anti-virus and anti-spam) and an allocation of online data backup so that your most important files are backed up and stored offsite.

2. How can IT Assist problems be prevented?

So long as your IT Support Firm has invested in the correct tools they will be able to keep an eye on, secure and manage your systems remotely. These are similar to those employed by well equipped Corporate THAT Support departments inside the City.

These tools will allow your IT Support Company to monitor your systems for problems and often nip them in the bud before they can become bigger issues.

They should also include your anti-spyware, anti-virus programs and anti-spam within their IT support contracts and manage them for you. This will prevent most of your most time eating IT problems.

3. Is definitely onsite IT Support not much better than the remote support?

Should you be based in, say Hammersmith, along with your IT Organization is a little way away in Kensington it’s tempting to assume that the challenge can all be quickly solved by the IT Company approaching to your office. Actually remote IT Support is significantly faster in at least 90% of cases. This cuts out that spider past Shepherd’s Bush!

Distant support allows IT Assist engineers to solve your problems with no cost delay and inconvenience of having somebody come to your Kensington office. The “journey” only takes a moment via the internet!

However when required you IT company should still be willing to daring the London Traffic and the Hammersmith flyover to get to you – ideally without charging you anything extra for the emergency onsite service.

4. Will I know who is working remotely on my PC?

This can be a concern for many companies, particularly FSA registered companies working in london Metropolis and the Docklands. That they are often concerned that the IT Support won’t actually come from Birmingham, but is actually being delivered from overseas.

To be truthful this is the best concern. Before you hint an agreement find away if your IT Support is coming from Kentish Town or Mumbai!

5. Exactly what does an IT Support contract cover?

IT Assist Companies throughout the London, uk area include different things in their IT Support Contract, therefore it is important to read the small printing. The minimum you should expect is unlimited support. However many companies in London, particularly in central London EC1 and Birmingham WC postcodes want a full IT service, with everything included.